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Submit your Support and Request Demo Enhancement via the One Demo Service Portal.
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Our Frequently asked questions
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Test Drive is our hub that provides access to a library of hosted live product demos, immersive guided tours, and on-demand videos across OpenText product pillars for both OpenText employees and Partners.
You can also use Test Drive to request for Proof of Concepts, Custom Demonstrations or to raise an enhancement request or gain support on issues with demos
TestDrive does not use the OpenText active directory Single Sign-on yet, so your corporate OpenText username and password will not work to login!
To sign into the TestDrive web site you’ll need to create a user account.
You must use your OpenText email address when you register, and you can choose any password that meets the site’s requirement.
Please note that you can only use the forgot password? link after you have successfully registered.
Partners can register for a Test Drive account through the Partner portal.
Once a registration request is received, the Partner Programs team will whitelist the partner’s domain in Test Drive.
After the domain is whitelisted, partner users can create their Test Drive accounts using their company email domain.
TestDrive offers different levels of content depending on whether you’re logged in.
Without logging in, you can freely browse all publicly accessible content, including Guided Tours and Demo Videos across OpenText’s full product portfolio.
Once logged in, you unlock access to live demos, use-case details, and user manuals for navigating live demo environments. You’ll also get in-app guidance — a step-by-step click tour that walks you through the site so you can quickly find exactly what you need.
For a comprehensive view of everything available, visit the Demo Inventory a single destination hosting all live demos, guided tours, and demo videos across every OpenText business unit and product. Use the built-in filters to narrow results and zero in on the demos most relevant to you.
Partners may raise support or enhancement requests directly; however, custom demo or POC requests must be submitted by an OpenText field agent on the partner’s behalf.
The One Demo Service Portal uses the OpenText Active directory Single Sign-on and hence users can login with their OT Connect account credentials to access the same.
Access depends on the specific demo:
Direct Access Available: Some live demos provide demo credentials directly on the demo details page. Both OpenText users and Partners can use these credentials without raising any request.
Access Request Required: For demos that do not display credentials, access must be requested through One Demo Service Portal.
Not all live demos are accessible to partners by default.
In such cases, partners should contact their Partner Account Manager (PAM) or Partner Business Manager (PBM) to initiate the access request on their behalf.
We maintain a library of virtual machine–based demo templates that showcase our most popular products and solutions. These templates can be used to quickly provision customized demo environments.
For Internal Demo Preparation (Solution Consultants/Technical teams): OpenText users and Partners can request access to create a customized demo environment for internal demo preparation (without customer-specific data or direct customer access) based on the available templates.
- For OpenText users: Requests can be submitted directly through the One Demo Service Portal
- For Partner users: Partners cannot raise these requests directly. They must work with an OpenText field agent (PAMs/PBMs), who will submit the request on their behalf.
For Customer/Partners facing use:
If the customized demo environment needs to be shared for access to partners/customers or used with customer/partner-specific data, it requires a mandatory signed agreement from customer.
- The signed Customer Test Agreement is mandatory for all Single Tenant Custom Demo requests.
- This requirement helps mitigate risk and prevents the use of sensitive or regulated data in demo environments.
For more details, please visit the About PoC page.
Demo request approvals follow a 2-stage process, though specific timelines and requirements may vary by product or business unit.
Stage 1 — Technical Approval (Technical Marketing Team)Validates the request and assesses the feasibility of the requested environment setup.
Stage 2 — Commercial Approval (Solution Consultant Leadership Team)Reviews the associated deal opportunity, including deal size, sales stage, and expected closure date.
Typical SLA: 2–5 business days from request submission.
- Live Demo – Customer / Partner: For support related to live demo sessions for customers or partners.
- POC – Customer / Partner: For assistance with Proof of Concept (POC) requests for customers or partners.
- Custom Demo – Customer / Partner: For support in creating or modifying custom demo experiences for customers or partners.
- Cloud Laptop – Network Issue / Disk or Storage Issue / Technical Issue / License or Certificate Issues: For any cloud-related technical support, including a new Cloud Laptop, network, storage, licensing, or certificate concerns.
- Demo Assets – Test Drive, Guided Tours, Recorded Tour, Interactive Demo, Showcase Videos: For any support related to TestDrive assets, including guided tours, recorded demos, interactive demos, and showcase videos.
⚠️ Please Note: This form is strictly for new demo requests only.
Here is a detailed guide with step by step instructions for the same User Guide for Request Demo Enhancement
For any updates to an existing demo, issues, or support-related queries, please use the Support Form. Enhancement requests to product features cannot be raised through this form.