How can we help you today?

Submit your Support and Enhancement request via the One Demo Service Portal.

Get Demo Support

Raise a support request and our team will get back to you as soon as possible. Just tell us what you need—we’re here to help!

One Demo Support

Request Demo Enhancements

We’re always looking to make things better. If you have a suggestion, feature request, or improvement in mind, let us know!

Enhancement Form

Further queries? please write us

[email protected]

Our Frequently asked questions

Can’t find the answer you’re looking for? Reach out to One Demo Support.

Test Drive is our hub that provides access to a library of hosted live product demos, immersive guided tours, inspiring success stories, and on-demand videos across OpenText product pillars for both OpenText employees and Partners.

You can also use Test Drive to request for Proof of Concepts, Custom Demonstrations or to raise an enhancement request or gain support on issues with demos

You can access TestDrive by visiting the TestDrive website and signing up for an account. Once registered, you can log in and start exploring the available demos.

Partners can register for an account in Test Drive through the My Support portal. Once a registration request is received, Partner Programs team will ensure to whitelist the partner’s domain in Test Drive. Post which, the partner users can create an account in Test Drive using their company’s email domain.

TestDrive does not use the OpenText active directory Single Sign-on yet, so your corporate OpenText username and password will not work to login!

To sign into the TestDrive web site you’ll need to create a user account.

You must use your OpenText email address when you register, and you can choose any password that meets the site’s requirement.

Please note that you can only use the forgot password? link after you have successfully registered.

Partners can send a registration request to TestDrive through their Partner portal. Once a request is received, The Global PartnerPrograms team ensure to whitelist the partner’s email domain in Test Drive.

Post which, the partner users need to create a user account in order to sign in to Test Drive.

They must use your Partner Company email address when they register, and they can choose any password that meets the site’s requirement.

Partners can access the One Demo Service Portal using OT Connect. However, partners are limited to submitting support or enhancement requests. Custom demo or POC requests must be submitted by an OpenText field agent on behalf of the partner.

We maintain a library of virtual machine demo templates featuring our most popular products and solutions. Sales and technical teams can initiate a request through our One Demo Service Portal to create a sandbox environment (POC) or a customized demo environment based on these templates. To know more, visit About POC page
Partners may raise support or enhancement requests directly; however, custom demo or POC requests must be submitted by an OpenText field agent on the partner’s behalf.

The One Demo Service Portal serves as the centralized platform for submitting Pre-Sales and Partner demonstration requests, as well as for raising Azure Infrastructure or demo-related inquiries. We encourage you to use the One Demo Service Portal to request demos, report issues, submit enhancement requests, or obtain technical support. Partners may raise support or enhancement requests directly; however, custom demo or POC requests must be submitted by an OpenText field agent on the partner’s behalf.

To raise a Support Request for any changes or new content related to TestDrive, please use the following link: Demo Support – All Products, TestDrive Portal, Cloud Platforms From the Contact Us dropdown, select the appropriate category based on your request:
  • Live Demo – Customer / Partner: For support related to live demo sessions for customers or partners.
  • POC – Customer / Partner: For assistance with Proof of Concept (POC) requests for customers or partners.
  • Custom Demo – Customer / Partner: For support in creating or modifying custom demo experiences for customers or partners.
  • Cloud Laptop – Network Issue / Disk or Storage Issue / Technical Issue / License or Certificate Issues: For any cloud-related technical support, including a new Cloud Laptop, network, storage, licensing, or certificate concerns.
  • Demo Assets – Test Drive, Guided Tours, Recorded Tour, Interactive Demo, Showcase Videos: For any support related to TestDrive assets, including guided tours, recorded demos, interactive demos, and showcase videos.
Here is a detailed guided with step by step instructions for the same User Guide for Support Request – Requestors

To raise a Cloud Laptop Support Request, please use the following link: Support – Cloud Laptop Request 

Access to this form is limited to internal OpenText employees.                                

                            

                        

                                            

                            

                                
                            


                            

                                

                                    To raise a Enhancement Request, please use the following link:  Enhancement Request 

For a detailed walkthrough on submitting enhancement requests, refer to the Enhancement User Guide                                

                            

                        

                                            

                            

                                
                            


                            

                                

                                    If you have any general or One Demo Portal related requests please reach out to One Demo Support