Observability and Service Management
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Observability and Service Management
Application Observability Demo-Sample
This demo showcases how Application Observability provides deep visibility into application performance, user experience, and infrastructure dependencies.
Guided Tours & Videos
Observability and Service Management
Application Observability-Context of synthetic monitoring along with OTEL traces – Guided Tour
This GT provides a step-by-step workflow for the OpsBridge AppO Use Case, focusing on identifying and diagnosing performance issues within the EasyTrade application using Synthetic Monitoring and Trace Explorer
Observability and Service Management
OpenText™ Cloud Management – Savings plan optimization
This Guided-Tour is designed to let you experience the power of Hybrid Cloud Management X (HCMX), OpenText's FinOps solution. ???
Observability and Service Management
OpenText™ Cloud Management
Optimize your cloud spend with FinOps
Observability and Service Management
OpenText™ Core Cloud Network Observability
Watch how system admin David Curtis uses Core Network Observability to troubleshoot app and website issues in real time.
Observability and Service Management
OpenText™ Service Management Aviator
Generative AI for smarter, faster service resolution
Observability and Service Management
OpenText™ Service Management – HR Management
OpenText™ SMAX transforms how employees access HR services and frees up your HR team to focus on what truly matters. With its intelligent self-service features and an engaging, modern user experience, employees are empowered to solve issues independently or receive guided assistance, reducing the burden on HR teams.
Observability and Service Management
OpenText™ AI Operations Management
Build business reliability with full-stack AIOps across clouds
Observability and Service Management
OpenText™ AI Operations Management AEC
In this demo, see how AI Operations Management uses machine learning to automatically detect repeating event patterns and correlate them???without the need for administrators to manually create or maintain correlation rules
Observability and Service Management
OpenText™ AI Operations Management Aviator
See how OpenText IT Operations Aviator helps operators quickly understand context and guides them with actionable steps to accelerate service restoration
Observability and Service Management
OpenText™ AI Operations Management Monitoring Short
OpsBridge Monitoring focuses on core monitoring capabilities: collect events and metrics across your hybrid estate, reduce noise with machine learning, detect anomalies, and surface prioritized alerts.
Observability and Service Management
OpenText™ AI Operations Management SaaS with ServiceNow CLIP
Discover how Operations Bridge SaaS delivers full-stack AIOps, monitoring everything from cloud to containers and physical to virtual environments. With the embedded OPTIC Data Lake, instant-on machine learning, and seamless integrations with tools like AppDynamics and ServiceNow, you gain faster root cause analysis, consolidated reporting, and integrated incident management???all without replacing your existing tools.
Observability and Service Management
OSPF Failover Email URL Launch Notes Final
In this demo, explore how Network Operations Management (NOM) detects an OSPF failover event and automatically generates alerts. Operators receive notifications via email, with direct URL launch into the impacted device or topology view, enabling faster investigation and resolution
Observability and Service Management
Remediating a problem through the help desk
In this demo, the operator will witness a change event followed by a service impact. After some initial triage, the event is escalated to the help desk where they route the ticket and initiate a remediation. The operator then confirms that the issue is resolved.
Observability and Service Management
SDN Overlay Demo
In this demo, see how Network Operations Management (NOM) provides visibility into SDN overlay networks. NOM integrates with SDN controllers to monitor topology, performance, and configuration changes across both physical and virtual layers???helping operators quickly identify issues and maintain service reliability.
Observability and Service Management
OpenText™ Service Management Mobile
In this demo we will demonstrate the user experience in using mobile service portal and agent UI. A full walkthrough of the SMAX mobile interface.
Observability and Service Management
OpenText™ Service Management portal
In this demo we will demonstrate the end user experience in using service portal, virtual agent, and other features
Observability and Service Management
Understanding and reporting on cloud migration
OpenText Universal CMDB tracks cloud migration with built-in widgets
Observability and Service Management
Using OpenText™ Core Application Observability to trace a device problem
Application problems can be hard to troubleshoot, but with Application Observability and OpenTelemetry you can see inside the application to pinpoint where issues arise. In this scenario, a retail application is experiencing a high number of API failures, and we'll drill in to uncover the cause
Observability and Service Management
Find and implement known solutions- Guided Tour
In this demo, see how Help Desk staff can quickly locate known fixes to recurring issues. Once identified, operators leverage Aviator and Operations Orchestration (OO) to implement the solution, speeding resolution and reducing downtime
Observability and Service Management
OpenText™ Core Application Observability OTW customer self-guided demo (on-screen instruction)– Guided Tour
Application Observability helps teams troubleshoot complex issues by providing deep visibility into application behavior. Using OpenTelemetry, operators can trace transactions, uncover API failures, and quickly pinpoint the root cause to restore service reliability. Starting from a synthetic transaction error, drill down into trace and infrastructure observability data to find the root cause.
Observability and Service Management
Automatically detect and enforce configuration policies– Guided Tour
OpenText Universal CMDB automates the enforcement of regulatory compliance
Observability and Service Management
CLIP OpsB- Guided Tour
In this demo, see how Operations Bridge enables a Closed-Loop Incident Process (CLIP). From detecting an event to automatically creating an incident in ITSM, through guided remediation and verification, OpsBridge ensures issues are resolved quickly and efficiently with full traceability
Observability and Service Management
CLIP SMAX- Guided Tour
In this demo, see how SMAX enables a Closed-Loop Incident Process (CLIP). An event triggers an incident automatically, workflows guide approvals and remediation, and once resolved, the incident is closed with full audit visibility???delivering faster resolution and seamless operator???service desk collaboration.
Observability and Service Management
Compliance Monitoring and Remediation – Guided Tour
Experience how compliance risks are detected across both network and application layers. See how automation, combined with approval workflows, ensures swift and secure remediation
Observability and Service Management
Custom Topology View Creation-Guided Tour
OpenText Universal CMDB allows you to create a tailored IT environment visualization
Observability and Service Management
CVE HTTP Auto Remediate Incident Report– Guided Tour
In this demo, see how Network Operations Management (NOM) detects a CVE vulnerability on HTTP services and automatically triggers remediation. An incident is generated, the vulnerability is remediated through Network Automation, and a detailed incident report provides full visibility and accountability
Observability and Service Management
EndToEnd CLIP- Guided Tour
In this demo, experience the full End-to-End Closed-Loop Incident Process (CLIP). From event detection in Operations Bridge, through automated incident creation in SMAX, help desk workflows to understand and categorize the issue, guided remediation with Operations Orchestration, and verification back to closure???see how CLIP unifies tools and teams to accelerate resolution and ensure service continuity
Observability and Service Management
Event Management and Dashboarding- Guided Tour
In this demo, explore combined event management and dashboarding capabilities. See how events are captured, correlated, and prioritized, and how dashboards provide clear, real-time visibility to help operators quickly assess and act on issues
Observability and Service Management
OpenText™ Core Application Observability 24.4 demo (presales)– Guided Tour
Application Observability helps teams troubleshoot complex issues by providing deep visibility into application behavior. Using OpenTelemetry, operators can trace transactions, uncover API failures, and quickly pinpoint the root cause to restore service reliability. Starting from a synthetic transaction error, drill down into trace and infrastructure observability data to find the root cause.
Observability and Service Management
Gain unified visibility across all cloud environment- Guided Tour
OpenText Universal Discovery enables smarter decisions and reduces cloud risk
Observability and Service Management
Impact of Compliance Drift- Guided Tour
In this demo, we highlight the impact compliance drift can have on IT operations. From the Cloud Operations dashboard, Tier 2 and BizOps teams validate device compliance against defined policies to ensure security and operational stability
Observability and Service Management
OpenText™ Infrastructure Observability
Explore how Infrastructure Observability delivers complete visibility across servers, networks, containers, and cloud environments. Drill into events for context around application issues, use one-click actions for event details and remediation, and analyze SiteScope metrics to quickly spot correlations. With AI-driven insights, you can detect anomalies like response time spikes and resolve them before they impact users.
Observability and Service Management
Monitoring for Change
In this demo, see how Network Operations Management (NOM) combines Network Automation with NNMi to monitor both performance and configuration changes. Any device configuration change triggers an event in NNMi, providing immediate visibility and aiding faster troubleshooting
Observability and Service Management
NetDevOps NA
In this demo, see how Network Operations Management (NOM) with Network Automation (NA) enables NetDevOps practices. Operators can automate configuration changes, validate compliance, and integrate with CI/CD pipelines. Scripts stored in a source control manager like GitHub can be pulled directly into Network Automation, ensuring version control, collaboration, and repeatability across network
Observability and Service Management
OpenText™ Network Operations Management Interface Disable Remediation QA Notes
In this demo, see how Network Operations Management (NOM) detects a disabled network interface and triggers automated remediation. Through integration with Network Automation, operators can validate, remediate, and restore service quickly???reducing downtime and ensuring network reliability
Observability and Service Management
OpenText™ Network Operations Management Monitoring for Change
In our Monitoring for Change section, see how our change monitoring capabilities help you troubleshoot network issues faster by comparing network performance and monitoring data against configuration change data.
Observability and Service Management
OpenText™ Network Operations Management Network Observability and Governance
This guided demo describes the detection of a CVE incident – a non-compliance with a Cisco Configuration Policy. Once the incident is discovered in the NNM Incident Management Dashboard, investigation begins. Using Network Automation, the non-compliance incident is isolated to a router misconfiguration. A remediation script was invoked automatically, but the script is still awaiting operator approval. Once the approval is granted, the script executes successfully, and the non-compliance incident is resolved.
Observability and Service Management
OpenText™ Network Operations Management PCI Compliance Notes
In this demo, see how Network Operations Management (NOM) with Network Automation helps ensure PCI compliance. Device configurations are continuously validated against PCI policies, with any drift detected automatically. Non-compliant configurations trigger events for operators to investigate and remediate, ensuring adherence to regulatory requirements and reducing audit risk
Observability and Service Management
SMAX for ITSM – Video
www.microfocus.com/modernITSM – Modernize your ITSM with a SaaS-based solution that's easy, advanced, and surprisingly affordable. Watch how SMAX automates key ITSM processes that include incident, problem, change, and service request management.
Observability and Service Management
SMAX: Enterprise Service Management (ESM) Software – Video
In this video, we inform you about the benefits of SMAX (Service Management Automation X). We cover how Micro Focus SMAX is used for enterprise service management. Learn how SMAX can help your enterprise improve satisfaction and decrease costs, service outages, ticket volumes, and more.
Observability and Service Management
OpenText™ Operations Cloud Demo
See how OpenText helps provide users a comprehensive picture of IT assets whether they are in a hyperscaler cloud, in a private cloud, or on-prem.
Observability and Service Management
IT Operations Aviator – Video
See how OpenText IT Operations Aviator makes your Help Desk truly self-service.
Observability and Service Management
HCMX | Cloud Cost Management and Optimization – Video
Optimize your cloud costs with a rich set of capabilities for cloud financial management.
Observability and Service Management
HCMX | Aggregate and Customize Multi-Cloud Services
Easily build and deploy hybrid cloud across your IT ecosystem???build private clouds, consolidate public cloud access. Build and manage your infrastructure with reusable???design once, run anywhere???blueprints.
Observability and Service Management
Find and fix problems faster with smarter AIOps from OpenText – Video
Watch this video to see how Operations Bridge reduces alerts by 70 percent, speeds up root cause analysis by 70 percent, and shortens time to repair by 80 percent.